iPhone5 lock

[Anonymous]

I'm currently tearing my hair out thanks to O2's policy of not unlocking the iPhone 5/their refusal to do it. I purchased my handset outright.

My question; where in their T&C's does it say they can do this? How are they able to do this when I own the handset?

[Anonymous]

It is futile - going into O2 shops (again, not the company you bought your phone from - that was CPW) to test if staff members point out to you as a priority that iPhone 5s are locked to O2 is not going to help you get your iPhone unlocked any quicker.

If you really want to do something about it, write a letter of complaint to O2 and ask them to hurry up but there is no need to waste your time going around shops to prove a null point. The iPhone 5s are locked, we know that and you know that - as do most consumers who purchase them directly from O2.

[Roadking]

The O2 staff do exactly the same. I recently asked for an Iphone 5 unlocked and sim free. " Yes sir, we can sell you an Iphone 5". No mention of the locking policy leaving me to find out the hard way.

You know as well as I do that your figures for selling Iphone 5's outright at full price, not attached to a monthly contract would drop if you were open and honest up front at the point of sale. If I specifically ask the saleperson for one specification then that forms part of the verbal agreement and contract even if the oposite is hidden in the fine print.

[Anonymous]

I don't think the prices for the iPhone 5 are decided on the assumption that our sales staff will lie to customers.

As I said before, If you feel this strongly about it you should write a letter or an email to O2 explaining what it is you are annoyed about and how they can help to resolve it:

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(RelatedHe...

[Roadking]

I didn't suggest that O2 decide on iphone 5 prices for any reason. I was pointing out that your sales staff do lie when asked if a phone is sim free and unlocked. Proberbaly due to pressure of getting their sales figures in.
I have a video recording of an actual event ironically recorded using my locked iPhone 5. I asked three times if the phone is unlocked and was told "Yes". Only true if the girl was refering to the state of the phone BEFORE I plug an O2 sim into it.

Writing in to O2 complaints is more futile than continuing this conversation but thanks for the chat.... I have an O2 shop to visit

[jonsie]

The 'actual event' must presumably have been at CPW. O2 phones are locked to O2 before inserting a sim card. Good luck with wasting everyones time. Sad really.

[Anonymous]

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@Roadking wrote:
I didn't suggest that O2 decide on iphone 5 prices for any reason. I was pointing out that your sales staff do lie when asked if a phone is sim free and unlocked. Proberbaly due to pressure of getting their sales figures in.
I have a video recording of an actual event ironically recorded using my locked iPhone 5. I asked three times if the phone is unlocked and was told "Yes". Only true if the girl was refering to the state of the phone BEFORE I plug an O2 sim into it.

Writing in to O2 complaints is more futile than continuing this conversation but thanks for the chat.... I have an O2 shop to visit

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Can I ask - how does any of that get O2 to unlock your phone?

[Liquid]

Sim free and unlocked are two completely different meanings.

I feel for you if you have enough free time to go into O2 stores to do that I really do.

1) you target a company who wasn't in error for the case you present.

2) you must have somthing better to do with your free time?

[perksie]

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@Roadking wrote:
Over the next month I intend going into O2 shops a going through the motions of buying an iPhone only to stop and read the whole T's & C's in detail. Then back out when I read the " Oh yeah, your phone will be locked" section.

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How very sad!

[jonsie]

Well he should have filmed his first useless task by now.

[perksie]

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@jonsie wrote:

Well he should have filmed his first useless task by now.

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Let's hope they grow up and join the real world one day.