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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 10032 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 385138 Views
  • 4 replies
  • 0 kudos

Resolved! Data Usage

Although using star hash 10 hash is SUPPOSED to be FREE?, why does my data go down each time I use this method to look at my remaining data? I now dare not look at it again for fear of using all my data up, even though I'm not using it for actual cal...

Anonymous by Not applicable
  • 5631 Views
  • 35 replies
  • 0 kudos

Resolved! Cannot unlock phone as IMEI apparently isn't registered on O2 System

Hello, I've been trying to unlock my iPhone SE for a week now. I've made multiple requests and some have been escalated. Everytime, O2 tell me that the phone is not yet registered on their system and I need to make more calls etc, so the IMEI gets re...

Anonymous by Not applicable
  • 6244 Views
  • 20 replies
  • 0 kudos

Resolved! Touch ID & Accessing MyO2 via the iPhone App.

For some reason I cannot get into MyO2 by using my Touch (Finger Print) ID. I have checked and it is switched on the the App Settings in MyO2. As anyone got any suggestions? Thank you.

Anonymous by Not applicable
  • 5874 Views
  • 5 replies
  • 0 kudos

Resolved! i phone fault

I am purchasing my i phone 6 through O2 and it is just over 1 year old. It started to be multi touch unresponsive and signs of false touch. I took it into the O2 store in Watford where I had purchsed it. I was told to take it to the Apple Store in Wa...

Anonymous by Not applicable
  • 2413 Views
  • 4 replies
  • 0 kudos

Resolved! Data Usage

Help- my online invoice shows multiple small ammount ( pennies) charges for idata.o2.co.uk desitnation data event. I have 6Gb data allowance per month and come nowhere near to using this. I've asked O2 about this and they confirm it is not a data cha...

Anonymous by Not applicable
  • 2768 Views
  • 1 replies
  • 0 kudos

Resolved! Unlocking iPhone 6

Hi.I bought iPhone 6 on ebay. Phone was previously supplied by O2 and is locked. I have try to unlock it but I couldn't.I have phoned customer service and they told me to buy sim free card because I am not O2 customer. Top up to get 15 £ airbalance f...

Anonymous by Not applicable
  • 3795 Views
  • 14 replies
  • 0 kudos

Tethering in France

My iphone 6 will not tether when I travel to Northen France. It seemed to work the first time I visited when the phone was new but stopped on the next visit. it is running on iOS 10.2Any suggestions?

Anonymous by Not applicable
  • 3235 Views
  • 5 replies
  • 0 kudos

Resolved! No Data Whilst On A Phone Call - O2 iPhone 6S

I recently got on contract with O2. I have an iPhone 6S & noticed something weird. Excluding wifi, I cannot go on the internet whilst on a phone call. As the caller I lose out on 4G completely & the receiver who is also on O2 on an iPhone 6S drops da...

Anonymous by Not applicable
  • 7174 Views
  • 6 replies
  • 0 kudos