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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 8915 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 379808 Views
  • 4 replies
  • 0 kudos

Resolved! My FaceTime and iMessage

Hi my iMessage and FaceTime won’t work and on settings it says activation unsuccessful??

Nadia2 by Level 1: Joiner
  • 726 Views
  • 1 replies
  • 0 kudos

Resolved! Apple air pods

I purchase Apple AirPods a couple of weeks ago and haven’t heard anything back or don’t know when they are coming

Apple HomePod Mini

Ordered this 31 March got all documents but still not sent pretty disappointed also customer service don’t help just say they will email relevant department to deal with poor really so don’t expect any item soon despite website saying next day delive...

Kevin13 by Level 1: Joiner
  • 1716 Views
  • 9 replies
  • 0 kudos

Resolved! iPhone screen jumping

Hi, recently my iPhone screen has been jumping up and down especially when texting, scrolling through social media and jumping back on YouTube videos I have tried factory resetting my phone and turning it on and off but no luck any help would be appr...

Amyjade97 by Level 1: Joiner
  • 877 Views
  • 3 replies
  • 0 kudos

Resolved! Apple Watch series 5 No data

series 5 had for few days was under assumption just worked once paired to iPhone as I bought it as a plan with unlimited data but if turn off iPhone 12 it’s supposed to work with data etc yet says no sim no network and have no signal bars called o2 e...

Stu32 by Level 1: Joiner
  • 1797 Views
  • 7 replies
  • 0 kudos

Resolved! Apple Watch Order

Hi allPlaced an Apple watch S5 order via the my 02 app yeserday 9am ish (12.4.21) and order has not moved from Confirmed can someone provide any assistance please Thanks

PTTP9 by Level 1: Joiner
  • 743 Views
  • 3 replies
  • 0 kudos

iPhone XS 4013 error and still have 6 months remaining

I have just been to the apple store with a 4013 error for a ‘Genius’ appointment and they have told me my phone needs replacing despite the fact it’s in perfect condition, as it’s had a fault with the main control board. im disgusted when the phone c...

JDMSAM by Level 1: Joiner
  • 772 Views
  • 3 replies
  • 0 kudos

Resolved! Number porting issue

I ported my number in from EE earlier today and I’m currently unable to activate iMessages and FaceTime! I’ve tried turning them off and on and hard resetting the phone. I’ve also reset my network settings but it still says waiting for activation. An...

Paddiewack by Level 4: Observant
  • 1189 Views
  • 5 replies
  • 0 kudos

Resolved! Airpods

Purchased some airpods the status has changed to item being delivered and signed by myself, however nothing has been delivered and signed by myself however I was at work and nobody has signed for it nor has it been delivered to my address

Nelly1 by Level 1: Joiner
  • 583 Views
  • 1 replies
  • 0 kudos

Resolved! Tethering

I have an iPhone se the new version. On my O2 account I have 30g date per month. I cannot seem to use my iPhone as a WiFi hotspot so that my laptop can connect to the internet. When I select my iPhone in the drop down list of available connections, i...