Where is my order?

[Lc18]

I ordered a iPhone 12 pro on the 25th December and I haven’t heard anything since I had an email telling me it was out of stock but I have been updating the website checking when it had come in stock and it came back in 1 week ago and I still haven’t received my phone it’s been 15days!!

[Pwaptm15]

Hi, i ordered my ipad pro on the 25th nov 2020 and im still waiting 

i call them on08/01/2021, and got told that it will be out for delivery tomorrow but all i got was my sim so i called them again and got told it will take 6 weeks 

but when i looked on the o2 website yesterday it was saying that it was in stock ?????

Dont know what is going on with o2    FRAUDSTER COME TO MIND 

[Cleoriff]

@Pwaptm15 

Answered here https://community.o2.co.uk/t5/Apple/IPAD-PRO-2020/m-p/1428346#M166850 

[Cleoriff]

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@Lc18 wrote:
I ordered a iPhone 12 pro on the 25th December and I haven’t heard anything since I had an email telling me it was out of stock but I have been updating the website checking when it had come in stock and it came back in 1 week ago and I still haven’t received my phone it’s been 15days!!

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@Lc18 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.