Where is my order?

[Kunzz100]

Hi, I placed a order for the wireless charging AirPods on Thursday and paid for the premium delivery and it hasn't arrived. I have tried to track it but there is no way of doing that as theemail sent to me has no link. Can someone help me ASAP?

[jonsie]

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808