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Swapping iPhone XS eSim to iPhone 11 Pro?

Pete007
Level 1: Joiner
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on ‎28-01-2020 23:11

on ‎28-01-2020 23:11

Anyone know how this happens? Got a new phone coming friday and i could do with minumal disruption. 

 

Do i need to order a new eSim pack from o2? 

 

TIA

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MI5
Level 94: Supreme
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on ‎28-01-2020 23:15

on ‎28-01-2020 23:15

@Pete007 

You just need to call customer service and they will do it all for you on the system.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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