Swap my sim - new SSN started with 0065517xxx not 894411

[Anonymous]

As per the subject, my new "nano sim" for the iPhone 5 has a totally different SSN to the one quoted on the swap my sim website.

When I try to enter the number on my sim I get this error:

Sorry, there's something wrong with the serial number you entered. Please re-enter your sim serial number.

Have o2 sent me an incompatible sim?

[Liquid]

Is that the number read from the back of your sim?

[jonsie · Accepted solution]

Try texting SWAP to 20220.

Others have reported problems doing it online. You normally have to put the number in but I believeyou have to drop one of the zeros.

Texting is easier or call customer service.

[Anonymous]

Yes

[Anonymous]

Giving it a go, but first two attempts testing that number are showing up as "not delivered".

[Liquid]

Sorry I wasn't trying to be condescending. Just never seen that kind of serial before.

You txting from your old sim?

[Anonymous]

Looks like this has worked.

They really need to update their website!

[Anonymous]

@Liquid

No problem.

Yes I was. It seems to be working now (at least it has accepted the transfer).

Thanks for your time

[Liquid]

Agreed. It can be very temperamental.

[jonsie]

Hope it's soon transferred for you.