Morning
My iPhone 5s decided to simply die on Saturday night. It hasn't been dropped nor submerged in water, it was quietly sitting in a pocket and gave up the ghost.
Charging it and rebooting it simply did not work, it is completely dead.
When I went into the O2 shop in Newcastle, they appeared reluctant to deal with it and suggested that I go to the Apple store instead.
That turned out to be a complete farce with being told it would be 6 hours before I could see someone and a pre booked appointment was only available the coming Saturday, 5 days away.
I had to go back to the O2 shop, only to go through the rigmarole of sending it off for repair.
The amount of money that O2 and Apple will be making off these phones it surprises me that it could not be simply replaced. I am now without a phone for at least 7 days, maybe longer and in my humble opinion, in this day and age, it is unacceptable.
My experience with Apple has soured my relationship with them and makes me wonder if it is worth upgrading to one of their inferior products in the future.
The reticence in the O2 shop didn't surprise me as Customer Service in the UK is virtually none existant. The lack of what I would see as good support was lacking.
Considering I only had this phone since March the overall experience is woeful.
I can't even email O2 direct as their help pages do not offer it. I don't currently have the time to 'chat' and I find it easier to articulate my frustration in the written word.
All in all, shoddy...and they say IT is the future !!
Disgruntled of Newcastle
