Had a pay as you go on Doro phone and changed to pay monthly on iPhone SE.
Asked O2 to port the phone number from old Doro phone onto the new iPhone, instead O2 ported the new pay monthly account onto the old Doro pay as you go sim. O2 had to do a sim swap from old Doro sim onto the new iphone sim.
10 days, 3 or 4 online chats with O2 Gurus, 2 visits to O2 shops and 3 new sims later I now have my phone number on the new iPhone but I only have phone capability, no data/internet.
O2 shop staff tried various active sims in the iPhone to establish it was working OK, so keep changing the sim, however, I do no believe 3 sims were all faulty. I believe that the O2 port team messed things up they either ported incorrect info or have omitted crucial files but I cannot get direct contact with the port team.
What can I do? anyone had the same issues and if so how was it resolved?
I have tried all switching off and rebooting options, O2 have confimed all settings are correct, have tried my current sim in another iPhone but still phone only. Tried customer services on phone but very busy, tried online chat this A.M. but gave up after waiting over 30 minutes, have sent email to O2 complaints but that could take week or more before they respond.
Help please.
