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Anonymous
Posts: 0

Re: No Visual Voicemail

Thanks, MI5.

 

I was just on with CS a minute ago. they told me to dial ##02#. it didnt do anything.

they promised to call back to check whether its working (not holding my breath)

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Anonymous
Posts: 0

Re: No Visual Voicemail

it says:   Tariff and allowances

Tariff
£20.00 a month

O2 Sim Only Unlimited 30D 2GB


What you've got left
Unlimited UK Data
Created with Raphaël 2.1.2
UK Data

1.97GB left of 2GB

Unlimited Anytime, any network minutes
Created with Raphaël 2.1.2
Anytime, any network minutes

0:00 left of 0:00

Unlimited Text messages
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Posts: 108,701
Topics: 561
Solutions: 14,395
Registered: ‎04-04-2012

Re: No Visual Voicemail

##02# just cancels all diverts, so voicemail will now be cancelled (turned off), it's nothing at all to do with VVM not working.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 81,242
Topics: 576
Solutions: 3,926
Registered: ‎04-01-2009

Re: No Visual Voicemail

You need to keep calling until you get someone who actually understands that an iphone needs the idata bot on.

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Anonymous
Posts: 0

Re: No Visual Voicemail

This is now working- on phoning a third time and again saying I need this bolt on, the CS agent says 'yes of course you do' and fixes it in 30 seconds.

 

Thank you very much for all your help, people.

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Posts: 108,701
Topics: 561
Solutions: 14,395
Registered: ‎04-04-2012

Re: No Visual Voicemail

We knew that Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 81,242
Topics: 576
Solutions: 3,926
Registered: ‎04-01-2009

Re: No Visual Voicemail

I wonder which adviser said that O2 had never heard of idata..... @Toby maybe this should be fed back....

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Posts: 92,861
Topics: 751
Registered: ‎14-01-2013

Re: No Visual Voicemail


@jonsie wrote:

I wonder which adviser said that O2 had never heard of idata..... @Toby maybe this should be fed back....


Pathetic. Truly pathetic. Even I know that and I am a numpty....Smiley Frustrated

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
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Posts: 108,701
Topics: 561
Solutions: 14,395
Registered: ‎04-04-2012

Re: No Visual Voicemail

They must have missed that day's training!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Anonymous
Posts: 0

Re: No Visual Voicemail

Where did they do the training? The school for misinformation