No Visual Voicemail

[Anonymous]

I have a new 02 sim (pay monthly) which i bought two days ago and just ported my old number to.

The VV doesnt work at all. Its just the 'normal' voicemail that the other networks have. i.e. when i dial the number 901 I get the messages played to back to me but not the visual representation i am supposed to have.

I have dialed 1760 to turn it off then 1750 to turn it back on

I have reset network settings

i have texted STATE to 9011 

None of these work.

in case it is relevant, in Settings- Phone- Change Voicemail password, when i enter a new passcode twice, the phone hangs on the keypad screen saying 'saving password'....

I waited for 20 mins on hold to 02 customer service and they say the above should work.

Any ideas?

thanks in advance

Ed.

[Anonymous]

Thanks, MI5.

I was just on with CS a minute ago. they told me to dial ##02#. it didnt do anything.

they promised to call back to check whether its working (not holding my breath)

[Anonymous]

it says:   Tariff and allowances

Tariff

£20.00 a month

O2 Sim Only Unlimited 30D 2GB

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What you've got left

Unlimited UK Data

Created with Raphaël 2.1.2

UK Data

1.97GB left of 2GB

Unlimited Anytime, any network minutes

Created with Raphaël 2.1.2

Anytime, any network minutes

0:00 left of 0:00

Unlimited Text messages

[MI5]

##02# just cancels all diverts, so voicemail will now be cancelled (turned off), it's nothing at all to do with VVM not working.

[jonsie]

You need to keep calling until you get someone who actually understands that an iphone needs the idata bot on.

[Anonymous]

This is now working- on phoning a third time and again saying I need this bolt on, the CS agent says 'yes of course you do' and fixes it in 30 seconds.

Thank you very much for all your help, people.

[MI5]

We knew that

[jonsie]

I wonder which adviser said that O2 had never heard of idata..... @Toby maybe this should be fed back....

[Cleoriff]

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@jonsie wrote:

I wonder which adviser said that O2 had never heard of idata..... @Toby maybe this should be fed back....

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Pathetic. Truly pathetic. Even I know that and I am a numpty....

[MI5]

They must have missed that day's training!

[Anonymous]

Where did they do the training? The school for misinformation