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Loss of Service In DE4 4JA, Wirksworth, Derbyshire

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Anonymous
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‎10-12-2013 12:03 - edited ‎10-12-2013 12:08

‎10-12-2013 12:03 - edited ‎10-12-2013 12:08

Can anyone help please. I have spoken to "Gurus" in India(?) and sent a message to the complaints team, who reply that it will take 7working  days to get me an answer. Since Thursday 5th December I have had no service in my street. Walking about 500 yards to the main road there is suddenly a service. The coverage site tells me that the is 'a problem' with a mast close to me. This problem seems to have been unresolved for nearly a week.

What exactly is happening? When can I expect to get a normal service back?

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MI5
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on ‎10-12-2013 17:43

on ‎10-12-2013 17:43

Yeah like "leaves on the line" or "the wrong kind of snow" - Heard them all last year LOL slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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perksie
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on ‎10-12-2013 17:43

on ‎10-12-2013 17:43

Try the train company then, sadly O2 don't provide this information.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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Anonymous
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on ‎14-12-2013 14:30

on ‎14-12-2013 14:30

My problem seems to have raised a flurry of snow and leaves between the lines:-)

It has been solved by the service returning in full force. Thanks to the army of dedicated engineers who have fought to satisfy O2 customers.

A suggestion that might help consumers who have this experience: can the report on-line in the "service  covereage" section be given a 'green', 'orange' or 'red' flag to indicate whether the defect is minor or serious or very serious. To give readers an idea of how long the repair might be?

Happy Christnas to all!

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MI5
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on ‎14-12-2013 14:34

on ‎14-12-2013 14:34

I believe Green is used for no issues, and then Red or Orange depending on the severity, but, if not I'm sure Toby will feedback your suggestion wink
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perksie
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on ‎14-12-2013 15:04

on ‎14-12-2013 15:04

@Anonymous wrote:

A suggestion that might help consumers who have this experience: can the report on-line in the "service  covereage" section be given a 'green', 'orange' or 'red' flag to indicate whether the defect is minor or serious or very serious. To give readers an idea of how long the repair might be?

Happy Christnas to all!

Happy Christmas to you too and I'm glad you're now working again.

 

O2 can't give out more than they do as there is no link set up with the network engineers for this to happen.

 

I agree that it would be good if they did and I can't think it would be too hard to do.

 

 

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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