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Iphone 5S

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Anonymous
Not applicable

on ‎13-11-2015 17:43

on ‎13-11-2015 17:43

The screen is black and not working. The phone home button/lock button has no effect on the phone when pressed and the screen is still black and unresponsive. The phone does make noise, as I can hear the phone ringing  but cannot answer it as the screen is not allowing me to see it, or slide and tap the screen.Please help!

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MI5
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on ‎13-11-2015 17:52

on ‎13-11-2015 17:52

Try connecting to a PC in DFU mode and see it it will restore https://www.theiphonewiki.com/wiki/DFU_Mode but if it's a screen hardware fault you'll have to contact Apple or seek a repair elsewhere.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 153045 Posts
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Registered:

on ‎13-11-2015 17:52

on ‎13-11-2015 17:52

Try connecting to a PC in DFU mode and see it it will restore https://www.theiphonewiki.com/wiki/DFU_Mode but if it's a screen hardware fault you'll have to contact Apple or seek a repair elsewhere.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
Level 94: Supreme
In response to MI5
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on ‎13-11-2015 17:54

on ‎13-11-2015 17:54

Link for Apple support https://www.apple.com/uk/support/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎16-11-2015 11:43

on ‎16-11-2015 11:43

Any luck with this @Anonymous-iPhone ?
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