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IOS 10 using more Data

Anonymous
Not applicable

on ‎05-10-2016 08:31

on ‎05-10-2016 08:31

Has anyone else noticed their data being drained since updating to the new IOS 10?

 

I have been with O2 for 18 months and never got close to using my Data each month but since updating to the new IOS 10 I have received one warning about by Data Limit and just checked today and will be running out before the end of the month.

 

I havent been using my phone any differently i.e. not been senting GIF's or drawings etc by text that could use data.

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gmarkj
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on ‎05-10-2016 14:40

on ‎05-10-2016 14:40

^^ there is the issue then.
apps are background updating while the phone is asleep and wifi is off...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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on ‎05-10-2016 14:49

on ‎05-10-2016 14:49

Not really - by default they are set to only update on wifi.
Even if you start on wifi and lock the screen they will carry on using wifi until complete.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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adamtemp64
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‎05-10-2016 14:49 - edited ‎05-10-2016 14:53

‎05-10-2016 14:49 - edited ‎05-10-2016 14:53

That is why mine is on a dock overnight 

typo woops

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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jonsie
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on ‎05-10-2016 14:53

on ‎05-10-2016 14:53

@adamtemp64 wrote:

That is why mine is on a dick overnight 

Shocked

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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adamtemp64
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on ‎05-10-2016 14:55

on ‎05-10-2016 14:55

@jonsie typo ha ha 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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on ‎05-10-2016 14:56

on ‎05-10-2016 14:56

Hi

 

The Wifi Assist has been turned off since the last update, I checked Mobile Data usage to see what is using it up -

 

System Services says 3.0GB, not sure if that is normal.

 

I am not using my phone any more than I did before the update, when I am at home the phone is connected to WIFI and rarely drops the wifi signal.  I normally update any apps using Wifi.

 

Just seems strange that since I have had IOS10 that I have gone from using 1.5GB of allowance to 3GB.

 

Guess I will need to figure out how to go back to the old IOS slight_frown

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MI5
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on ‎05-10-2016 14:58

on ‎05-10-2016 14:58

It's probably just because it's a new phone and it's syncing everything up to iCloud etc.
See if it settles down next month.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MI5
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on ‎05-10-2016 14:59

on ‎05-10-2016 14:59

Just another thought too.
Check if diagnostics and use age data is not set to send to Apple. Turn that off if it is.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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adamtemp64
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on ‎05-10-2016 16:18

on ‎05-10-2016 16:18

Hit system services it will tell you more info

And on billing dar reset the statisctcs at the bottom mine last done 15 april 2016

But diagnostics is only 979kb since then and personal hotspot 6.7gb

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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viridis
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on ‎05-10-2016 17:37

on ‎05-10-2016 17:37

@jonsie wrote:
@adamtemp64 wrote:

That is why mine is on a dick overnight 

Shocked

Really loves his phone...

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