I want to cancel the insurance...

[Anonymous]

I bought an iPhone5 on 28th June. I was bullied into getting the insurance which is costing me £12.50 a month...I was told I could cancel it, but only just realised yesterday, sadly if the email I received dated 29th June is to be believed then Saturday 12th July is the date when the insurance will be put onto my account and I will apparently not be able to cancel it.....

I have just tried to go through the link in the email that said about getting in touch to cancel, I got thrown onto a page that had nothing about insurance or cancelling it it just told me to give the problem, but I have no idea where the insurance would be under.

I then went to see if the chat was available as it's quite late at night right now and so I can't call the customer service, sadly the chat isn't available. But then I thought I could maybe cancel it on my bill page, but sadly that seems to suggest that the payment has been taken and so that leads me to believe that I have gone over the cut off date despite the fact I was assured by the assistant in the shop that I had 14 days to cancel it.

I don't know what to do now as from tomorrow that's the cut off date and so I'm worried that I will not be able to cancel the insurance off at all, I have insurance with another company that covers me for my phone so I do not need this extra £12.50 going out every month if I can help it.

Any help would be good. Thanks

[Anonymous · Accepted solution]

Get it touch with customer services you are free to cancel the insurance at any time it's not part of your contract

[Anonymous]

Hi,

As Damien has said contact Customer Services on 202 to cancel 02's insurance.

Do check if your Household Insurance policy covers a mobile{if you have one}, or check if your bank account has this cover.

Losing or having a smartphone can set you back a few hundred pounds to replace.

[jonsie]

Insurance can be cancelled anytime. You will however have to pay this month as you haveeffectively had cover since 28th June. With your other insurance, make sure you have the phone's IMEI number registered with them as it's a stipulation of some companies.

[Anonymous]

what an absolute joke 02 insurance is. I have just had to give them 30 days notice to cancel my policy! I have had a very bad experience with an insurance claim, ending up with them fobbing me off with a refurbished phone when mine was only 2 months old and in the WRONG colour. Nothing I can do about it they say! We shall see as I am contacting the Ombudsman. My advice to everyone, cancel your policy, it is a total sham!

[MI5]

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@Anonymous wrote:

My advice to everyone, cancel your policy, it is a total sham!

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Totally agree !