I Phone 7 not turning on

[Anonymous]

Has anyone been having problems with their I-Phone 7 not turning on or powering up, the battery was getting very hot before it stopped working? very expensive equipment that not working after only 8 months.  

[MI5]

Great, so we're all in agreement, except you need to adjust your expectation of it being a brand new phone.

[Anonymous]

You won't get a refund. It will be their decision to repair as many times as they deem appropriate then offer you a refurb iPhone with similar specs to your current one

[MI5]

Also covered in the O2 terms and conditions:

12.4 If you bought your Equipment or SIM Card directly from us and it is defective, not in accordance with any description given to you by us, not reasonably fit for purpose or it develops a fault, you'll be able to return it for repair and, if appropriate, replacement or refund if you follow our repair and returns policy. If you do not return Equipment you claim is defective, so that we can satisfy ourselves as to the defect, you'll be charged for Non-Returns. Digital Content (such as apps or software) preloaded on such Equipment will often contain minor defects and such Content should be judged against quality standards proportionate to the value of those digital goods. This doesn't affect your statutory rights.

http://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement