Data tethering on my iPhone

[Anonymous]

Starting to get really peeved with 02, my old contract would not allow data tethering ( hotspot ) so bit the bullet and updated to a new contract and guess what, still no hotspot.

Been on the helpline waited 12 minutes and no response, just tried the Internet chat and the fort advisor had such ar bad grasp of basic English, second one dumped me after about 20 minutes of getting nowhere, now all advisors are busy, mmmmmm now I'm really getting peeved.

Any body able to help. Basically there is no hotspot tab ( should be 5th line down in general settings I think ), any clues or try this perhaps

[MI5]

Are you on an iData tariff?

[jonsie]

Are you on the latest software, tried reset all network settings?

[Anonymous]

Hi,

O2 Uk Customer Services can get really busy.... granted.

If the great advice the other guys have given does not get you the results you need, and I hope they do then.....

I would suggest ringing them first thing in the morning or early evening to check your account is correctly provisioned for Tethering.

Monday-Friday > 08:00 - 21:00

Hope all goes ok.

[Anonymous]

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@Anonymous wrote:
Starting to get really peeved with 02, my old contract would not allow data tethering ( hotspot ) so bit the bullet and updated to a new contract and guess what, still no hotspot.

Been on the helpline waited 12 minutes and no response, just tried the Internet chat and the fort advisor had such ar bad grasp of basic English, second one dumped me after about 20 minutes of getting nowhere, now all advisors are busy, mmmmmm now I'm really getting peeved.

Any body able to help. Basically there is no hotspot tab ( should be 5th line down in general settings I think ), any clues or try this perhaps

---

A few suggestions.

Are you defintely on a iPhone data bolt on. To check this in iOS 6, go into Settings/General/Mobile Data/Mobile Data Network. You should have shown idata.o2.co.uk

In iOS 7:

Settings/Mobile/Mobile Data Network. And again you should have idata.o2.co.uk

If you have just done a software update on your iPhone, reboot it. Basically hold the sleep/wake button and then slide to switch off. After doing this switch your iPhone back on and see if the Personal Hotspot option is shown.

Lastly. Load up iTunes on your computer, connect your iPhone, and see if you get prompted that there is a carrier update available. If there is, update, then disconnect the iPhone and again, reboot your iPhone and see if the Personal Hotspot option is there.

[Anonymous]

I have to say the O2 backup is poooor to say the least. After 4 "chats " with varying levels of intellegence at the other end, it would seem doing a bit of internet research myself, I have to have an Iphone data tethering bolt on added to my account. Now having always had an I phone, filled in correctly that I was using an Iphone and that the new contract yes was going to continue to use an Iphone, you would think that O2's systems would have automatically added an Iphone data bolt on.

But no, I guess thats just too much to expect. So having now twigged the problem, contacted O2 and asked for it to be added, we're 2 days on and still having to chase O2. Can I scream and shout or just go " ah well its a phone company "

[MI5]

When did you ask for it to be changed over to iData?
If it was during today, it usually changes over at Midnight.......

[jonsie · Accepted solution]

I would always advise to speak to someone in customer service with this type of issue. Perhaps they could have updated it manually rather than waiting for the system to do it automatically.