I started with Genie so we're talking 15-year customer and it's been downhill ever since. Everything from internal data theft and fraudulent upgrades to just denying my phone simply does not work.
This latest one - the business of paying a fortune for 4G and sitting on GPRS all day is just the icing on the cake. Internet is flooded with this problem. Surely (and I've not taken the time to read my 100page contract) regardless of the route cause being handset or network, it must be illegal to sell a service and then not provide it literally 90% of the time.
I've also noticed people rightly taking issue with the fact that this "super fast, super high quality" streaming is so incredibly compressed the relative speed falls inferior to 3G anyway.
At the end of the day, it really should not be a problem for forums to discuss which guru or genius takes the blame or which techy needs to speak to which I.T. professional. We are laymen customers spending hard cash on a product not being delivered. At which point does o2 put their hands up and refund my money? I paid for a thing, I want it delivered.
Different context. Order a new car from a dealer. It turns up with 2 wheels instead of 4, and it only starts 10% of the time, in certain areas. You'd phone the guy up and get your money back, or at least a car that starts with 4 wheels. What you do NOT expect is for the dealer to turn around and say "yea well, must be a problem at the factory. Speak to them. If that doesn't work we'll change out the petrol".
It's just theft, really. Advertise a great thing, grab the money and run, on a massive scale.
