Banging my head against an O2 simplicity wall

[Anonymous]

Apple at home since 2001 and at work since 1998. 2012 Inherited sister's iPhone 3, signed up with my son to O2 simplicity £15.50 a month each with £6 bolt-on refund for iPhone and 500 Mb data download. Moved from O2 pay as you go to O2 simplicity contract for one year.

Turned son's 3G on after 2 months of trying by going into shop (samsung). Unbeknowingly charged for data dowloads. Argued with O2 on Jan 3rd, left bruised and battered. Subsequent monthly bills of £47. Online chat says I removed bolt-ons (which were free in the first place). Online chat service useless, read from a computer screen (O2 simplicity right there). Shop lady turns head towards side, understands, has requested response, they said 3 days last Tuesday, now after 7 days they say 10 days. Haha.

Writing to Dunne, Telefonica and regulator, willing to pay whatever into Spanish public finances just to get a REPLY.

If I'm wrong, say I'm wrong. Direct debit stopped, my only one power over big mobile operator, oh and blogging. The end of BIG.

Jilly

[adamtemp64]

You have to scroll to the bottom of the page we have complaind about this before to o2

[perksie]

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@Anonymous wrote:

Hi,

Great link, it has header saying 'How to complain' then it is blank.

says it all really.

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That suggests a problem with your phone or computer browser as it works fine for me.

[adamtemp64]

@perksie it seams to be ie9 and others related in compatability mode it displays fine in normal it is at the botton when you scroll.

[Anonymous]

@ Papadug - Hi you mentioned "the worst thing you could do is cancel the direct debit as this will affect your credit rating" is this even if you have paid your contract off? As i took an o2 contract out and i just paid off the full year so now o2 just take the monthly payments from the balance on my account. I cancelled the direct debit so i dont get charged any extra as i was told by the advisor that if i pay my full year balance off too close to the direct debit date it may take two payments for the first month. one from the balance on my account and one as a direct debit. Obviously i could get it refunded etc but i asked if i could just cancel the direct debit to save that hassle and i was told i could do that. 

[Anonymous]

To be honest, I'm not sure as this isnt the same situation 

Emmm...If you have paid the contract off and have went past the two month mark and nothing more has came out of your account then I'd say its probably safe to do.

The things is though, what happens if you run out of balance? i.e. if you go over your allowance one month and are charged extra...or you end up making calls abroad, etc? How will they get this money from you? Will they bill you? If they do you will need to make sure you pay it asap as again they won't be long in passing you to debt agencies.

Or can you just leave you bank details on My O2 so they can take the money if they need to?

Sorry..I'm just thinking aloud now because I really don't know! 

[Anonymous]

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@Anonymous wrote:

Hi,

Great link, it has header saying 'How to complain' then it is blank.

says it all really.

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Not blank on mine. Must be something to do with your internet browser salmonch.