Apple Watch Order

[PTTP9]

Hi all

Placed an Apple watch S5 order via the my 02 app yeserday 9am ish (12.4.21) and order has not moved from Confirmed can someone provide any assistance please

Thanks

[madasaf1sh · Accepted solution]

@PTTP9

Did you receive your email with the legal documents (if buying on contract).

If you did then it is probably out of stock and the best option is to call Customer Services on 202 or 0344 8090202

[jonsie]

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[PTTP9]

So I’ve spoken to customer service and they have stated the order is with ‘referrals’ and have been told 48 hours and 72 hours by 2 different people. And that there is a backlog. Feels slightly un coordinated can anyone advise thanks