After spending nearly four weeks resolving the Apple cellular watch connection 08 failure -here is the resolution. Had two lines on my billing account and tried to connect the watch to one of the numbers (my child’s number not mine). After numerous calls and frustrations, the resolution team finally told me they had to split the numbers to separate billing accounts. That worked, however the O2 mobile service screen on the watch app was still stuck processing the original mobile order from when I first tried it on purchasing the watch. Displaying an ‘08 error code, o2 activating message’ for weeks. The technical back end support team reset the data plan and after 25 days and lots of patience - it finally cleared the error and let me connect the watch again. The watch was bought directly from Apple and I simply wanted to connect it to my childs mobile number and pay the £7 Apple Watch cellular plan (plus paying for the SIM only plan for the phone). The processing was stuck simply due to the two numbers on one billing account. It now works and no issues but has been a frustrating four weeks with only a handful of support people who actually know how to fix. I would recommend going into an o2 shop and asking them to raise the back office helix ticket. Customer services team don’t seem to support this error and will lead to an endless cycle of getting nowhere! You will be told it will never work or get set up on a watch plan for a Samsung smart watch plan - that will also never work. I found the resolution by using this community so hopefully this will help someone facing the same issues. My child now has a watch for calling and texting but doesn’t have access to the physical phone/social media but enjoys the basic functionality that a smart watch allows. A must for any parent who wants to restrict phone use or seek another option for allowing independence without giving their kids a phone!
