21-06-2022 11:00 - edited 21-06-2022 11:00
21-06-2022 11:00 - edited 21-06-2022 11:00
@Martin-O2 hello,
I've been struggling to use a virgin mobile sim on an old Samsung A5 device (which is an old o2 contract).
I've seen others have had similar issues - is anyone able to help please.
I have the message "SIM network blocked. Enter SIM network PUK."
I've tried all sorts of unlatching codes and PUK codes but keeps saying unsuccessful. This has been ongoing for about 4 weeks now
Please can anyone help?
Many thanks
Roxy
21-06-2022 11:41
If it's an old phone it's probably locked. You need to follow the info in this guide
Guide: Unlocking an O2 phone to use a different SIM card
If you have issues then contact O2
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.
Veritas Numquam Perit
21-06-2022 11:51
21-06-2022 11:51
Hi, thanks or getting in touch so quickly.
I have tried this before but will give it another go. I've had unlatching codes, text messages and phone calls to try and get this resolved - feels a little bit the the twilight zone.
I will try again with the form and hopefully this will work.
21-06-2022 11:53
21-06-2022 11:53
Best of luck @RoxyandDoug 👍
Veritas Numquam Perit
22-06-2022 09:55
22-06-2022 09:55
Hello, unfortunately this hasn't worked - o2 sent me the same code as they had previously which comes back as unsuccessful.
They are sending me an unlatching code?
Is there anything else I can try?
22-06-2022 10:00 - edited 22-06-2022 10:02
22-06-2022 10:00 - edited 22-06-2022 10:02
Deleted by me.
Veritas Numquam Perit
22-06-2022 10:00
22-06-2022 10:00
You need a master unlock code.
@lewys-gp or @RafaC can help you.
22-06-2022 10:35
22-06-2022 10:35
22-06-2022 11:08
Thanks both for your assistance with the OP, @Cleoriff @MI5 😊.
I've given you a private message about the code, @RoxyandDoug.
09-08-2022 21:23
Hi there,
Please could you provide any assistance? I've got the same issue as R&D. I've contacted O2 customer services with no luck. How do I get the master code, please?
Many thanks