phoned blocked or broken?

Anonymous · ‎29-06-2015

Has anyone had their phone blocked because they had thought it was stolen, then unblocked because they found it? If so... what is supposed to happen? I have a htc 1 mini 2... i cant switch it on at all? Not even so i cant use it, but completely blank screen... all since i had it blocked then unblocked... i dont know what to do.. who to contact or how long to wait... any advice? Xx

MI5 · ‎30-06-2015

Nope, nothing different.
If it won't turn on and the battery is fully charged it's broke.
Just make sure it is fully charged and then hold the power button for a long time, say 20-30 secs. If still nothing it's a repair or replace.....

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jonsie · ‎30-06-2015

Definitely sounds broken. You say you may have dropped it, I presume that's in the place you found it?

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Cleoriff · ‎30-06-2015

As it happens (and as more is revealed) it certainly appears the phone 'is broken' .Initially I was answering the question posted about lost phones with bars placed on them by O2...:smileywink:

Veritas Numquam Perit

MI5 · ‎30-06-2015

It would still turn on even if barred.
After checking all I suggested above, you could try a warranty repair (if still under warranty) but I suggest you contact HTC directly rather than O2 repairers.
http://www.htc.com/uk/contact/phone/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-06-2015

Thanks... i contacted htc... definitely broken.. they are picking it up thursday... then it can take 10 days to repair it... and there will probably be a cost... all because i left my phone in a car over night... and thought it had been stolen so got it barred... its rediculous really.. im guessing it fell off my knee then got knocked about a tad when i was driving... but im only a middle aged woman in a matiz... not a boy racer! Lol

Anonymous · ‎30-06-2015

And it was in a protective case!

MI5 · ‎30-06-2015

Hopefully its just a loose wire and will be cheap to repair

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎30-06-2015

All you can do is see what they say....Good luck ☺

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Cleoriff · ‎30-06-2015

What a lovely (mad) story @Anonymous

Fell off your knee when driving...you reported it lost...got it barred....and now it's broken anyway

Sorry to giggle but it sounds like something I would do.....

Veritas Numquam Perit

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