new android upgrade

[Anonymous]

OMG,

I am tearing my hair out with O2 customer service, it is nothing short of atrocious .

I am STILL in posession of a faulty upgrade.

I am STILL talking to 'guru' after 'guru' after 'guru' , each one assuring me that the'problem' is now sorted.

WHAT PROBLEM?

I have also had to deal with faulty goods from John Lewis this week - their customer service immediately sorted things out , and replacement goods to be delivered on Friday.  - NO PROBLEM!

Trying to Email O2 and trying to cancel my contract with O2 is proving to be virtually impossible!

If any of the O2 staff actually give a damn , the incident t number is ;KMM1164825066I15977L0KM  , but i shan't hold my breath. 

[Cleoriff]

Hi @Anonymous This is a customer to customer forum so no-one from O2 will respond to your post here sadly..

Is there anyway you could get instore to talk to them about your phone? If you are within 14 days of receiving the phone you can certainly swap it out

A guide here to cancelling your contract

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

[MI5]

Call 202 and speak to a cs adviser.

[gindygoo]

Hi there,

Live chat with gurus unfortunately aren't very reliable when it comes to anything more than the smallest things. So we advise everyone to call cs on 202 (contract) 4445 (payg).

As you're trying to upgrade it'll be 202 for you I'm guessing. As above if it's convenient you could pop into a store.

In short, do not use live chat. Also the best time to call cs is early in the morning 8:30am is the best time to try.

Sorry you're having problems though, it's so frustrating when things go wrong phone wise. We all hope you're sorted out asap.

Pop back and let us know how things pan out.

Charlie.

[jonsie]

First mistake, this is a customer forum and no one from o2 will see your post.

Second mistake is chatting to a misnomer Guru, they are Gurus in their mind only.

Please call customer service on 202.

[Anonymous]

Hi @Anonymous Sorry to hear this. How are you getting on with it? Have you given customer service a call to see if anything can be done? Feel free to send me a message and we can have a chat.