Solved: finger print

Anonymous · ‎03-09-2015

can anyone tell me..finger print locked out after 10 goes..cannot remember password...phone now gone to emergency calls only ..cant get into anything...is there landline number for 02..to sort it out or can i do it online..feeling stressed now..been 8 hrs..

MI5 · ‎03-09-2015

Enter your password wrong 10 times and it will ask for your Google log in details.
If you can't remember those you have no choice other than a factory reset.
Vol up + Power and hold together for 10 secs.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff · ‎03-09-2015

Hi @Anonymous

10 attempts will have locked you out completely.

According to advice on the android forums they state you may be able to access your google account via PC to reset your password this way. If not it looks as if a factory reset may be the only other option (you would lose all your data via this route)...However we have android experts here @MI5 @viridis @jonsie who hopefully will be on shortly to advise you further

Veritas Numquam Perit

MI5 · ‎03-09-2015

Enter your password wrong 10 times and it will ask for your Google log in details.
If you can't remember those you have no choice other than a factory reset.
Vol up + Power and hold together for 10 secs.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-09-2015

Hey @Anonymous have you been able to enter using your Google log in details?

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