Solved: early upgrade

Anonymous · ‎25-01-2016

i did an early upgrade on my samsung s4 to an iphone 6s. changed my mobile number to go 4g. does anyone no when my samsung will stop.. at the moment both phones are working

viridis · ‎25-01-2016

You shouldn't have needed to change number to get 4g
Check in my o2 how many active connections you have and call customer services of more than expected.

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jonsie · ‎25-01-2016

Text SWAP to 20220 from the old sim. Usually done in an hours depending how busy they are.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

viridis · ‎25-01-2016

You shouldn't have needed to change number to get 4g
Check in my o2 how many active connections you have and call customer services of more than expected.

Bambino · ‎25-01-2016

Where did you get the idea that you had to change your number? Who told you that?

I DO NOT WORK FOR O2

MI5 · ‎25-01-2016

Sounds like someone talked you into a new second contract.
I'd call CS on 202 to check and sort out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Curr946 · ‎25-01-2016

@MI5 wrote:
Sounds like someone talked you into a new second contract.
I'd call CS on 202 to check and sort out.

Certainly sounds that way.

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