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data usage in the EU

Anonymous
Not applicable

on ‎28-05-2016 10:51

on ‎28-05-2016 10:51

2 questions here..

 

My account shows I have O2 travel as a free extra but it doesn't actually work. I've since paid/enrolled for the £1.99 pm travel extrato make it work.

 

secondly - on the same subject, O2 messaged me I had used 60% of my 1GB travel allowance for data..costing £30 approx, but my phone says i've used 250mb ? To confuse thiings even more, when i check my O2 account on line my current bill only shows approx 200mb used on the days before I signed up for the £1.99 pm travel extra.  Now maybe there are some charges outstanding - but why are O2 scaring me about usage..making me buy the travel option when in fact it says it was free..and I already had it showing on my O2 account as one of my extras ??

 

confused ?yesI am..

thanks

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MI5
Level 94: Supreme
In response to adamtemp64
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on ‎31-01-2017 17:22

on ‎31-01-2017 17:22

As I mentioned - it sounds like something live chat have made up.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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