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data usage in the EU

Anonymous
Not applicable

2 questions here..

 

My account shows I have O2 travel as a free extra but it doesn't actually work. I've since paid/enrolled for the £1.99 pm travel extrato make it work.

 

secondly - on the same subject, O2 messaged me I had used 60% of my 1GB travel allowance for data..costing £30 approx, but my phone says i've used 250mb ? To confuse thiings even more, when i check my O2 account on line my current bill only shows approx 200mb used on the days before I signed up for the £1.99 pm travel extra.  Now maybe there are some charges outstanding - but why are O2 scaring me about usage..making me buy the travel option when in fact it says it was free..and I already had it showing on my O2 account as one of my extras ??

 

confused ?yesI am..

thanks

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jonsie
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@Anonymous wrote:
FYI I was not made to wait seven days before switching off o2travel.

No, me neither.....

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MI5
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First I'd heard of any 7 day rule too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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jonsie
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Makes no sense at all. Mine was removed immediately and updated the system at midnight the same day.

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Cleoriff
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It does say it can 'take up to 24 hrs'.....but mine was removed immediately. It was also activated the same way when I put it back on 3 weeks later.

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MI5
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Another live chat anomaly.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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@MI5 wrote:
Another live chat anomaly.....

...but apparently they will price match Whistle

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MI5
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Allegedly slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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Anonymous
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the 7 day rule for this is the minimum term, and i was told after 3 days when I wanted to cancel that i couldn't do that for another 4 days. This may well have changed now. Anyone who had been using the facility for over 7 days would be able to cancel straight away,subject to their 24 hours processing time... I'm not 100% sure if that is 7 days of actually using the facility, ie you have to spend £1.99 seven times, or whether it is seven calendar days regardless of whether you use it or not..

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adamtemp64
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no mention of a 7 day period http://www.o2.co.uk/termsandconditions/mobile/o2travel-paymonthly-terms-and-conditions or here http://www.o2.co.uk/help/pay-monthly/using-your-phone-abroad

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