on 28-05-2016 10:51
on 28-05-2016 10:51
2 questions here..
My account shows I have O2 travel as a free extra but it doesn't actually work. I've since paid/enrolled for the £1.99 pm travel extrato make it work.
secondly - on the same subject, O2 messaged me I had used 60% of my 1GB travel allowance for data..costing £30 approx, but my phone says i've used 250mb ? To confuse thiings even more, when i check my O2 account on line my current bill only shows approx 200mb used on the days before I signed up for the £1.99 pm travel extra. Now maybe there are some charges outstanding - but why are O2 scaring me about usage..making me buy the travel option when in fact it says it was free..and I already had it showing on my O2 account as one of my extras ??
confused ?yesI am..
thanks
on 31-01-2017 03:00
on 31-01-2017 03:00
@Anonymous wrote:
FYI I was not made to wait seven days before switching off o2travel.
No, me neither.....
on 31-01-2017 06:35
on 31-01-2017 06:35
on 31-01-2017 07:07
on 31-01-2017 07:07
Makes no sense at all. Mine was removed immediately and updated the system at midnight the same day.
on 31-01-2017 07:53
on 31-01-2017 07:53
It does say it can 'take up to 24 hrs'.....but mine was removed immediately. It was also activated the same way when I put it back on 3 weeks later.
Veritas Numquam Perit
on 31-01-2017 08:02
on 31-01-2017 08:02
on 31-01-2017 15:39
on 31-01-2017 15:39
on 31-01-2017 15:42
on 31-01-2017 15:42
on 31-01-2017 15:45
on 31-01-2017 15:45
Jury still out on that one....:smileytongue:
on 31-01-2017 16:38
the 7 day rule for this is the minimum term, and i was told after 3 days when I wanted to cancel that i couldn't do that for another 4 days. This may well have changed now. Anyone who had been using the facility for over 7 days would be able to cancel straight away,subject to their 24 hours processing time... I'm not 100% sure if that is 7 days of actually using the facility, ie you have to spend £1.99 seven times, or whether it is seven calendar days regardless of whether you use it or not..
31-01-2017 16:51 - edited 31-01-2017 17:01
31-01-2017 16:51 - edited 31-01-2017 17:01
no mention of a 7 day period http://www.o2.co.uk/termsandconditions/mobile/o2travel-paymonthly-terms-and-conditions or here http://www.o2.co.uk/help/pay-monthly/using-your-phone-abroad