can't receive text messages

Anonymous · ‎19-04-2016

I can receive calls but not text messages. The local network is fine, I haven't damaged my device, I have reset and restarted my phone and it only occurred randomly on Sunday afternoon.

I contacted o2 yesterday and they said the issue would be resolved in 24 hours as it apparently was a local connection drop (?) after all but no change.

Any ideas? 😞

MI5 · ‎19-04-2016

Try taking your sim out and giving it a wipe with a dry cloth.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎19-04-2016

Check you have the correct message centre number

Open messages, settings and type in the message centre number :
Pay Monthly +447802000332
Pay & Go +447802092035

Veritas Numquam Perit

MI5 · ‎19-04-2016

@Cleoriff wrote:
Check you have the correct message centre number
Open messages, settings and type in the message centre number :
Pay Monthly +447802000332
Pay & Go +447802092035

Just for reference, the message centre number usually only effects sending texts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎19-04-2016

Is this contract or P&G? Do you have TU installed?

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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