Water Damage?

[Anonymous]

Sent my Samsung Galaxy S3 away for repair under warranty as there was a software problem.  O2 Guru told me this was a common problem with the phone and would be fixed under warranty with no charge.

Today I have spoke to the repair centre who said before they can even look at the fault they have to repair the water damage!!  First I knew of any water damage, never dropped in water, dont use in bathroom etc.....they said it could of been caused from rain or condensation!!  They are wanting £65.99 to repair this....even though it causes no problem with the phones funstion!!

Is there anyway around this???  So frustrated

[Anonymous]

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@Anonymous wrote:
I will answer the question said to Gemz4the1.

The o2 repairs service is crap.

There. Simples.

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What bad experience did you have @Anonymous  ?

[Anonymous]

A close friend of mine has and they asked me to sort it for them before I joined Community.

Phone went back to HTC to resolve. O2 said water damage. HTC said not.

[Anonymous]

I've got similar problem, phone sort of died - powers up to logo on screen then freezes.  As it was just out of warranty sent it to Samsung for repair (expecting to probably have to pay to have it fixed).

Got letter and handset returned from their service centre which states that the phone has come into contact with liquid causing severe ingress... extent of the damage means the cost of repair will exceed the cost of handset.

This phone has not been near water. It has always remained in a G-form case, which whilst probably not completely waterproof would keep most water away from it, unless the phone had been completely immersed - which is HAS NOT.

I have now asked them to show me where the water damage is as there was no evidence in the letter and no explanation about what damage. These phones have water damage indicators and would like someone to explain where these are and what they look like when water has got in because I do not believe that this is true and the indicator looks fine 

Extremely angry about this as looking online there are hundreds of complaints about Samsung and their excuse of water damage.

How are you progressing?