The worst experience ever!!! Sony Xperia Z won't charge... Insurance&Warranty

on 22-11-2013 13:37
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on 22-11-2013 13:37
Hi,
I noticed that when I put my phone on charge, switched on or off, doesn't charge. I have connected it to different chargers now, tried switching it off for an hour but nothing happens,
I tried the warranty they say they cant fix , I tried the insurance and they say they can't cover... Any ideas???
I have only had it for 5 months.
Please help. Thanks
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on 22-11-2013 13:41
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on 22-11-2013 13:41
Have you sent it in for O2 to look at it?
There is no reason this wouldn't be covered by the guarantee unless the phone is damaged.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 22-11-2013 13:44
No damage...not a single sctrach.
They say that the problem is not covered by the warranty.
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22-11-2013 13:58 - edited 22-11-2013 14:02
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22-11-2013 13:58 - edited 22-11-2013 14:02
Call O2 again, you should get another CSA who maybe will deal with it, it is not their job to make a decision over the phone.
This is not an insurance claim.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 22-11-2013 14:08
Hi Perskie,
Acctually I took the handset to the store and after a few days with a O2 Repair they came back saying that warranty does not cover this problem.
But neither the insurance is willing to assume responsability.
Meanwille I found this: http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Xperia-Z-micro-USB-port-weak-point/td-p/307643/highligh...
I regret the day I bought Sony Xperia Z...
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on 22-11-2013 14:24
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on 22-11-2013 14:24
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on 22-11-2013 14:29
My contract is with O2 not with Sony.
If anyone with O2 cant handle the problem, I do believe it is O2 responsability to handle this situation with Sony.
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on 22-11-2013 14:34
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on 22-11-2013 14:34
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22-11-2013 14:38 - edited 22-11-2013 14:39
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22-11-2013 14:38 - edited 22-11-2013 14:39
It's no time to be on a high horse, send it to Sony and if they can fix it ok and send you a report, you can then raise a complaint with O2.
Failing that you're getting nowhere.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 22-11-2013 14:40
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on 22-11-2013 14:40

