Solved: Stolen Samsung

Basicuser12 · ‎30-06-2023

Hi, my samsung s22 ultra was stolen on Wednesday evening and o2 blocked my sim and phone when I reported it to them. However when I went in store the next day to get a new sim to have my number back, I was told customer service team have lifted the bar from both sim and IMEI. Can someone explain why o2 would lift the bar on IMEI when it’s stolen that basically allow the criminals to benefit from their crime when it should remain blocked?

MI5 · ‎30-06-2023

@Basicuser12

They don't lift the IMEI bar but there are 2 bars applied to your account which need to be removed.

Guide: O2 BARs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎30-06-2023

@Basicuser12

They don't lift the IMEI bar but there are 2 bars applied to your account which need to be removed.

Guide: O2 BARs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Basicuser12 · ‎30-06-2023

Thanks for replying. that’s my understanding as well that the 2 bars are separate but even the o2 staff was surprised when he was told both bars are lifted when my sim got transferred. That’s why I thought I would ask here. Doesn’t make sense to lift both to me.

O2

Stolen Samsung

Wifi calling on Samsung bought from Argos?

Forgotten pass code

Pixel 8a - Thoughts?

Lost stolen

VoLTE / 4G calling not available (Sony Xperia 1ii)