S6 Edge, ClearView cover, scratches, unhelpful customer service.

[Anonymous]

Hi Folks,

I was the proud owner of a Samsung Galaxy S6 Edge, and purchased the £50 Clear View cover to protect it.  Fast forward a few weeks and I'm now the not-so-proud owner of a sctrached S6 Edge.

I've been all over the internet, and it appears Samsung have acknowledged there's a problem and the advice to their own service centres is to replace the screen and send the handset back with an extra "protective coating" on it (i.e. a screen protector).

I popped in to an o2 store earlier, and it was suggested I go to a Samsung store and speak to them, and told that o2 only replace faulty items for 14 days after purchase... which is... interesting (and completely unacceptable - my contract is with o2, not Samsung, and claiming to refuse replacements or refunds after 14 days is potentially breaching statutory rights)

I've had two attempts at using the online chat here, both of which have mysteriously ended abruptly for no evident reason.

My issue is I have a handset a couple of months old that in combination with the case is clearly not of satisfactory quality.

Anybody else either suffering from this issue and had any luck getting a halfway sensible resolution (one that doesn't try to side-step it by directing you to the manufacturer)?

[Cairdeas]

Oh that's not good. Do you not have a genuine Samsung one now then @viridis? X

[Cleoriff]

That is a genuine Samsung one as I understand it?

[viridis]

I've had 2 genuine Sammy ones and a Chinese clear view cover.
The Chinese one is the only one to not crack.
It's made from abs where the Sammy ones seem to be a clear styrene which can be brittle but offer a nicer finish

[Cairdeas]

Oh I thought he'd got a better one @Cleoriff .  x 

[viridis]

I now have a Sammy back bumper, more flexible and protects the aluminium shell, for the screen I have an ultimate shield screen protector and same brand on back glass, NO tempered glass protectors seem to be perfect so sticking to the wet applied ultimate shield for now, covers exact screen and is a snip at 7.99 for front and back.

[Cairdeas]

Oh those look awesome.. I think I know somewhere that applies them for you too 😊 x