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No data abroad

Anonymous
Not applicable

on ‎04-10-2017 11:53

on ‎04-10-2017 11:53

I currently have a Galaxy S7 and having trouble accessing data abroad. My phone and text features work fine, but my phone will not connect to data. I have tried restarting it and texting "ACTIVE" to 2020 but this did not work. Is this a situation where I need to call o2 or are there any other options available?

 

Thanks for your help.

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MI5
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on ‎04-10-2017 12:07

on ‎04-10-2017 12:07

Call customer services free from abroad and ask them to check your data bolt on matches your phone type.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
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on ‎05-10-2017 15:23

on ‎05-10-2017 15:23

Welcome to our forum @Anonymous! Please do let us know how it goes with your data issue. Did it get resolved?

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