Solved: HTC One X Camera stopped working

Anonymous · ‎16-04-2013

I have a HTC One X which has been working find up to today.

The Camera has stopped working. If I press the Camera button it displays a black screen (with all the camera icons) for about 5 seconds and then goes back to the phones home screen.

It also got an odd message on it today about one of my Apps (Supermarket Locator or something like that) being a Virus or Malware, so I uninstalled it hoping it would fix the camera issue but it did not.

Does anyone know what may have caused the issue and a way to fix the camera please?

MI5 · ‎16-04-2013

Sounds like a factory reset is required.

a. It will reset the OS

b. It will remove any trace of the possible virus.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-04-2013

Sounds like a factory reset is required.

a. It will reset the OS

b. It will remove any trace of the possible virus.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-04-2013

I agree with MI5 - go to settings>backup & reset>reset phone

Anonymous · ‎16-04-2013

Ps, - don't tick the delete sd card data box, and back up your contacts etc. first

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