Hi all, first of all would like to say Hello. I'm a veteran O2 customer being with them for 10+ years but this is my first time on the forum.
I upgraded to a Samsung Galaxy S3 about a week ago, from an iPhone 4S (I didn't like the stretched look of the iPhone 5 but that's a whole new debate there!)
Basically I have an issue which is really annoying me, I have enabled Face unlock. Quite a cool feature and also have the backup code if anyone else (my partner) want to use the phone. However I would like to "re take" the photo for face unlock as I believe I need to be in a slightly less lit room as it sometimes has difficulty when I'm outside unlocking.
I have gone into Settings>Security>Screen Lock and am greeted with a screen that says "Confirm Pin" I type my unlock code in and it says "Sorry, try again"
I can't for the life of me think what this code could be as I know the unlock code for the phone and believe it to be that. I have not entered any other code for the handset.
I have tried 20 maybe 30 times to try this and have also tried several codes that I often use for other things thinking I may have entered something wrong.
I have also searched google for hours trying to find anyone else with the same problem and it seems that it is only me with the issue!
Please help
