Emergency calls only

Anonymous · ‎21-06-2015

Purchased 2 Sony experior 4 aqua phones yesterday

set up as mutch as possible, 1 handset will do evrything fine except recieve calls the old phone rings . the same phone number was kept.?

the second handset has been set the same but has not managed to connect to the 02 network even after manually requesting it NO SERVICE. ?

Can anyone shed light on these problems?

Anonymous · ‎21-06-2015

Did you have to do a sim swap?

If you did it can take up to 24 hours to complete

MI5 · ‎21-06-2015

Neither sim is activated by the sounds of it.
Use live chat to get sims activated and the number transferred http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎21-06-2015

Hi @Anonymous

If you did a sim swap it make be still waiting to connect. Turn your phone off and back on again.. If still having the same problem then....

Have a look at this help thread Connecting android phones to O2 network

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Services/m-p/544202#U544202

Veritas Numquam Perit

O2

Emergency calls only

Wifi calling on Samsung bought from Argos?

Forgotten pass code

Pixel 8a - Thoughts?

Lost stolen

VoLTE / 4G calling not available (Sony Xperia 1ii)