E-Sim for S22 Ultra - Help please!

[katalyst]

I have a nice shiny new phone that I've had for well over a month now and still havent been able to use. it was never mentioned to me that I'd need a new sim for it, I've managed to establish that I need a new esim

 for it but I cant find any info. what on earth

d

do

iiI need to do?
Sorry for the messy text, fher e is something very wrong with this text box!

[MI5]

@katalyst 

Check your messages as @O2Ellie has reached out to help you.

[katalyst]

I'm hoping she will see my reply soon as the last message from her was regarding an SMS she was sending me which of course is never going to arrive whilst my phone has a non-functional SIM 😅

I'm very grateful to her for reaching out. Hopefully we can get to the bottom of this ASAP. 

[MI5]

Best of luck @katalyst 

[Bambino]

@katalyst Do you have an O2 store near you? If you do, bring identification with you and they'll sort you out with either a new physical sim or e-sim package. This shouldn't be difficult with a brand-new phone.