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ASHA - Audio Synchronisation Hearing Aids

Margaret48
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I Have Oticon blue tooth hearing aids on trial and have linked them to the app on my A32 Samsung android phone. I can't get the phone to stream audio to the hearing aids. The technical guides say that the phone needs to be ASHA enabled  - and on checking this I'm told that it has to be network enabled. I can't find any refernce to ASHA on the O2 website. Can anyone help?

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madasaf1sh
Level 78: King of Kings
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@Margaret48 

 

Full details here:


https://us.community.samsung.com/t5/Other-Mobile-Devices/How-about-activating-ASHA-hearing-Aids-comp... and here https://www.oticon.com/support/compatibility

 

Oticon don't support the A32 so you need to speak to them about when / if they will support it.. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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MI5
Level 94: Supreme
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@Margaret48 

Bluetooth has nothing to do with any network settings, it is solely a phone function.

Check in Bluetooth settings for the hearing aids that permissions are set for audio streaming.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
  • 12014 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

@Margaret48 

 

Full details here:


https://us.community.samsung.com/t5/Other-Mobile-Devices/How-about-activating-ASHA-hearing-Aids-comp... and here https://www.oticon.com/support/compatibility

 

Oticon don't support the A32 so you need to speak to them about when / if they will support it.. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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