Thanks, this is what I'm trying but not getting anywhere so far
unfortunately, can't get through on the phone, online chat tells me they
are busy and will get back to me and Facebook messenger is just sitting
as unread (not even getting the usual unh...
I've come accross this thread as same thing has happened to me. I took a
screenshot of the cancellation and had an email on 3rd Dec confirming I
cancelled it and would not be charged on 15th Jan but low and behold I
have today been charged and when I...