Thanks for the quick reply madasaf1sh (great name BTW) I omitted lots of
detail but yes the first thing I did was phone Virgin to say I didn't
need the sim active yet but they told me to contact O2 as they have no
link with the billing, I presume it'...
I had the same thing, got an automated response as it didn't pass
security checks, the only thing I can think of is I want the new sim to
be in my husbands name, I filled out the request again using my name and
put a note in the form but hear nothing...