My big bundle has not been added after topping up twice, my balance has
also drained and I’m unsure why this has happened as I have not used
mobile data or made any calls or texts. I would appreciate assistance.
I was on the phone and it cut out and then on 1st April I topped up £10,
and then the £10 disappeared, but it didn’t say that I had the big
bundle so I topped up again on 2nd April another £10 as I needed calls,
then £10 disappeared from the balance ...
