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Level 1: Joiner
Posts: 1
Registered: ‎07-04-2018
Accepted Solution

O2 refresh cancellation + airtime payment

Hi guya, I have a question.
I took out a pay monthly contract on 5th April and received the phone on the 6th.

I cancelled the contract today and paid for the device in full, but have been told I need to pay the first months airtime. I'm within the 14 day period, and haven't used any calls texts or data? Why is that the case? As far as I'm aware I shouldn't have to make this payment.

Posts: 7,205
Topics: 98
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Registered: ‎17-03-2015

Re: O2 refresh cancellation + airtime payment

@AA1 You have to give 30 days notice regardless. Please read my guide here. 



iPhone 7
Posts: 80,165
Topics: 495
Solutions: 9,577
Registered: ‎04-04-2012

Re: O2 refresh cancellation + airtime payment

Yes, absolutely correct.
Min 30 days notice is required to cancel the airtime.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.

Level 60: Scholar
Posts: 10,612
Registered: ‎31-03-2010

Re: O2 refresh cancellation + airtime payment

I hope you got the phone for a price that was better than just buying it sim free @AA1. Otherwise you pretty much shot yourself in the foot.

Posts: 60,891
Registered: ‎04-01-2009

Re: O2 refresh cancellation + airtime payment

If it had been a change of mind within 14 days and you cancelled and returned the phone,  you would just have to pay for any usage.

However, you didn't change your mind and by keeping the phone, you are deemed to have accepted the terms of the contract.  It then became a contract cancellation for which you need to give 30 days notice. 

Community Manager
Posts: 4,334
Registered: ‎23-07-2014

Re: O2 refresh cancellation + airtime payment

Hi @AA1 good info from our members above, please do take a look and let us know if you have any further questions?

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