Not Receiving Text Messages

Mumble_Swerve · ‎09-02-2021

My phone has stopped recieving text messages. I can seeemingly send them ok, but I am not recieving them. This seems to have started today, as I recieved text messages yesterday.

MI5 · ‎09-02-2021

@Mumble_Swerve

That's mentioned here too Guide: Text Message Tips (not sent or received)

but there are numerous problems with texts currently, it would appear.

What phone have you got?

If still nothing by the morning, I can ask @O2Lisa to tae a look for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Mumble_Swerve · ‎09-02-2021

Thanks @MI5

I have a Samsung S8+.

As said some texts have come through, and I been able to have a conversation with someone so that is ok. But I don't seem to be getting text messages from my wife's phone (also on 02), though she gets my messages.

MI5 · ‎09-02-2021

Have you checked your blocked numbers in the message app @Mumble_Swerve ?

I think Samsung call it the spam filter.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Mumble_Swerve · ‎09-02-2021

Hi @MI5 ,

I checked and it wasn't blocked.

However, It appears to be working now, all the backed up messages from my wife's phone have come through, and messages go back & forth ok now.

Thanks for your help.

MI5 · ‎09-02-2021

Good news mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Lisa · ‎10-02-2021

Morning all, thanks for the tag @MI5

Glad it all seems to be working now @Mumble_Swerve, I'll send you a message privately anyway and if you do need any further help you can get in touch at any time

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

O2

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