Solved: Top Up not working

Anna282 · ‎24-07-2023

I visited the o2 store in Cambridge on the 15th July where a lady told me to put another 20 pound onto my Pay as you Go SIM which would automatically kick in once my data expired. It did not and now I do not have enough on my account for it to renew tomorrow as it charged me for additional data rather than renewing

MI5 · ‎24-07-2023

@Anna282

Your allowances only renew on your anniversary date, not before.

Data use prior will come out of credit.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-07-2023

@Anna282

Your allowances only renew on your anniversary date, not before.

Data use prior will come out of credit.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎24-07-2023

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 4445

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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