Sim

[Rorypal20]

I purchased a sim today people can call me but I can’t call them I topped up in the shop and have the reciept

[TallTrees · Accepted solution]

Hello @Rorypal20 

Welcome to the o2 Community forum 

I am wondering if the sim could be faulty. If you can manage to get back to the shop they may change it for you.

If not customer services here:

If you need to contact O2

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG),

[MI5]

@Rorypal20 

What numbers are you trying to call?

Only those in this guide are included in your allowances Guide: Your Allowances - what is and isn't included 

You can check what allowances you have and to see if the sim is active in your MyO2 https://mymobile.o2.co.uk/