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Hello @Anonymous Sorry you are not able to use the phone in Japan, but you mentioned you wanted O2 to get in touch with you ASAP. How do you want them to contact you as you said you have no connection?
As it's been said, the forum is all customer based and not O2.
I do however hope you do get what you need sorted, but roaming abroad isn't always guaranteed I'm afraid, no network will give 100% when roaming due to factors outside their control.
The only thing to do is try online chat which are open the longest and see if they can help, I am aware of the time difference, but if you need it sorting, it's the only thing that you can do.
Before however you take your upset out of the person you speak to, let them see if they can help first. For your upset etc, write a complaint to customer care.
There is one possibility you may be able to use and activate an App called TUGO, I think you are supposed to activated it in UK, but it worth a try if you can and possible.
If you have a android or iPhone and on Contract ( Not business or PAYG ) you may want to download the Tu Go app which will work over wifi if you can connect to one there.
The app will allow you to make and receive calls and SMS in Japan as long as you are on wifi until you get your phone sorted.
I really do however hope you get it sorted and it doesn't ruin your trip to Japan
As it's been said, the forum is all customer based and not O2.
I do however hope you do get what you need sorted, but roaming abroad isn't always guaranteed I'm afraid, no network will give 100% when roaming due to factors outside their control.
The only thing to do is try online chat which are open the longest and see if they can help, I am aware of the time difference, but if you need it sorting, it's the only thing that you can do.
Before however you take your upset out of the person you speak to, let them see if they can help first. For your upset etc, write a complaint to customer care.
There is one possibility you may be able to use and activate an App called TUGO, I think you are supposed to activated it in UK, but it worth a try if you can and possible.
If you have a android or iPhone and on Contract ( Not business or PAYG ) you may want to download the Tu Go app which will work over wifi if you can connect to one there.
The app will allow you to make and receive calls and SMS in Japan as long as you are on wifi until you get your phone sorted.
I really do however hope you get it sorted and it doesn't ruin your trip to Japan
- 96020 Posts
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If you are pay monthly you should be able to use your phone ok according to the international pages.
When in: 
Calling: 
| Making calls - per minute | £1.50 |
| Receiving calls - per minute | £1.25 |
| Sending texts - per message | 40p |
Unfortunately if you are P&G O2 do not have roaming agreements with the Japenese networks. so you cannot use your phone. If your phone is unlocked then maybe a local simcard would be better for you.
We are all customers here on the Community and no one has access to your accounts. Only customer service can help you and they will not see or respond to any request via these pages. It would seem that your best option would be the Chat help if you can possibly contact them. I realise the time difference of +8 hours but hopefully you can contact them later today.
- 96020 Posts
- 612 Topics
- 7149 Solutions
Until we know whether the OP is contract or PAYG it's difficult to offer further advice.
