No service after number porting

[Ajbig]

Yesterday my old SIM stopped working. Today at 9AM the new SIM stopped working (so 11 hours ago). Restarted the phone endless times and reset the network settings a few times to no avail.

Meanwhile couldn’t even pay for parking at the local swimming pool this evening as the machine was deactivated in favour of pay by phone or pay by the app… had to come back home. Just been talking to O2 on the chat to be told this is normal. Meanwhile I paying the contract since last Friday.

[Enlli]

No it's not normal and I would expect it to transfer in completely some time today.

O2 seem amazingly slow at the moment.

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this