Charges as mms for multiple recipients on text from Galaxy Ace 2

[Anonymous]

I have just moved from pay and go to a monthly contracted checked my bill I have been charged for sending multi media message @26p per recipient.

They are offering a refund of 50% has anyone else got a refund for this and if so how much

also I had a credit balance on my pay and go and don't see it on my account where should I check anyone know

Maggie Ann

[Anonymous]

There are lots of threads on this and why it happens. 

You have sent a message to mutiple people which turns to MMS.

[jonsie]

There are a number of threads on this and quite a few people having the same problem. Customer service seem to using 50% refund as a standard for all complainants.

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Being-charged-for-MMS-messages-that-I-sen...