Warning received about TUGO

Anonymous · ‎05-12-2014

Today I received a second text (not sure of source) informing me that the version of TUGO I use is no longer valid, and suggesting I upgrade at a given website. I did have TuGO for a very short time many months ago but uninstalled it from both my mobile and PC so I am not sure if this is an honest text or some sort of scam. Thought I'd mention it in case ayone else has also received one.

Anonymous · ‎05-12-2014

Did you log out of tugo before deleting it.

This may be the reason why you received the text.

MI5 · ‎05-12-2014

Check the email header to see if it came from o2 or not.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-12-2014

@Anonymous wrote:
Did you log out of tugo before deleting it.

This may be the reason why you received the text.

Yes I always logged out when not using it - not that I used it very much. Could not see the point of it.

Anonymous · ‎05-12-2014

@MI5 wrote:
Check the email header to see if it came from o2 or not.

It was a text messgae, sir, not an email, and I was too quick on the deleted button I fear. I suppose there would have been some detail available. Will check that if another one should arrive.

viridis · ‎05-12-2014

Gerry, go into my o2 and remove the tugo bolt on.

MI5 · ‎05-12-2014

@Anonymous wrote:
@MI5 wrote:
Check the email header to see if it came from o2 or not.
It was a text messgae, sir, not an email, and I was too quick on the deleted button I fear. I suppose there would have been some detail available. Will check that if another one should arrive.

Yes, as you said

I don't suppose you can remember the number?

Was it a full number or a short code?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-12-2014

@viridis wrote:
Gerry, go into my o2 and remove the tugo bolt on.

Thanks - had not thought of that @viridis It appear however from my reading of the information that I would have to reinstall TuGo in order to remove the bolt on. Cannot see how it can be done otherwise.

Think I will just leave things as they for the present. I do not need it and have no current use for it, but who knows things may change in the future. I see there is a new version of TuGo and perhaps the text message was legitimate after all. I really must make a New Year Resolution to try and be less sceptical - not to say paranoid - about strange text and email messages.

Thanks all for your help.

Anonymous · ‎05-12-2014

@MI5 wrote:

@Anonymous wrote:

@MI5 wrote:
Check the email header to see if it came from o2 or not.
I don't suppose you can remember the number?
Was it a full number or a short code?

Rather stupidly I deleted the mesage far too quickly so did not notice. But have convinced myself it was genuine having now read up a little about TuGo and the new version etc. Thanks again @MI5

Toby · ‎05-12-2014

Thanks for flagging this Gerry!

I shall investigate it and get back to you.

Would you possibly mind taking a screenshot and sending it via PM?

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