Re: Just call me Mr Helpful......... - Page 2

Anonymous · ‎22-03-2013

This afternoon my nephew who is with the 3 Network was looking online and has seen that the tariff he is on is not so good in regards to Internet data packages, when compared with other 3 network current tariffs.

He is currently on 1gb data per month using a 4s and regulary goes over that incurring extra costs.

His current contract term does not complete until November 2013 so we have no leverage.

My nephew asks my opinion and I say " you don't get if you don't ask"

He gets through to a foreign callcentre where the agent starts to tell him the tariff he's on cannot be changed whatsoever until he gets to near the end of the term.

If he wants the "all you can eat data", then he would have to pay an extra £3 a month on top of his current monthly payments.

He looks disappointed so I tell him to be asked to be transferred to a senior agent. The callcentre woman says I can transfer you but you will not be offered anything else.

Whilst he's put on hold I take over the conversation.

By the end of my conversation with a more senior agent I have downgraded his tariff to lesser minutes, same textx, but now has all you can eat data for the same tariff cost he pays now.

"Thank you Uncle" ,he says

"Welcome Nephew", I reply.

Anonymous · ‎22-03-2013

@Anonymous wrote:
nice one, treat yourself to any android phone

Nice one i need a coffe cup coaster !

Anonymous · ‎22-03-2013

@Anonymous wrote:
@Anonymous wrote:
nice one, treat yourself to any android phone
Nice one i need a coffe cup coaster !

now that would be cool

MI5 · ‎22-03-2013

@Anonymous wrote:
@Anonymous wrote:
nice one, treat yourself to any android phone
Nice one i need a coffe cup coaster !

I guess it wouldn't be wise to risk it with a fragile iPhone

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-03-2013

Might end up with £75 coaster repair lol

Liquid · ‎23-03-2013

Not bad at all:) the markup on a fair few services is well into the 200% GP. They have a lot of room for negotiation. My Virgin bill is down by £35 as of next Monday:) push your luck its always worth a shot:)

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

Anonymous · ‎23-03-2013

Certainly is.

The same reason why I'm paying a reduced Sky Tv package and ISP Bt bill.